Not-So-Risky Business: Fighting Friction While Creating Convenience & Security at Scale

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Digital Forum

Not-So-Risky Business: Fighting Friction While Creating Convenience & Security at Scale

October 13, 2020

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In this sit-down interview with Ashish Jain, Head of Identity at eBay, we’ll discuss what factors he weighs when implementing new identity solutions to the 180+ million global eBay customers. Hear him explore how to handle friction tradeoffs balancing user convenience with account security at scale and the bottom-line impact of these changes.