Executive Webinar

Who's Acting on Your Behalf? Governing AI Agents Across Workforce and Consumer Ecosystems

A data-backed panel on the governance gap between AI agent adoption and identity infrastructure readiness — across both workforce and consumer ecosystems

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AI agents are no longer a future concern. They’re already operating across your organization and on behalf of your customers.

On the workforce side, 86% of practitioners already manage machine identities, with 97% exploring AI and ML in identity management. On the consumer side, 86% are observing AI agents acting on behalf of customers — but 60% flag compliance risks from unauthorized access and 20% admit they’re simply not ready.

The question isn’t whether AI agents are here. It’s whether your identity infrastructure can govern them.

This webinar brings together our research data, practitioner experience, and market perspective to explore the governance gap: how do you authenticate, authorize, and audit entities that aren’t human but act like they are?

What we cover:

Where AI agents are already operating — from shopping assistants and support bots to workforce copilots with elevated permissions
The governance gaps practitioners are seeing today: unauthorized access, compliance exposure, and identity sprawl
How identity architectures are evolving to handle delegated agent access across both workforce and consumer ecosystems
What broke when organizations didn't have controls — and what's working now

Why it matters:

Consumer side: 86% of practitioners observe consumer-controlled AI agents in commercial use, but 60% cite compliance risks and 20% feel unprepared to manage them.
Workforce side: 86% already manage machine identities, 97% are exploring AI/ML in identity management, and 94% govern non-human accounts today.
The convergence problem: The same identity infrastructure must handle humans, machine identities, and AI agents acting on behalf of both.
This webinar brings together research, vendor, and practitioner perspectives to address the governance gap across delegated agent access.